Please find below the information regarding your TSO service fee for 2027, together with important procedural changes that will apply from 1 July 2026.
We kindly ask all TSO and ITSO members to take note of these updated rules before their next stay. These procedures will help us ensure that transfers, reimbursements and discounts are managed in a
consistent, transparent and efficient way for all members.
Thank you for your understanding and cooperation.
View our Timeshare calendar HERE
General Information
When you wish to use your apartment, please complete the arrival confirmation through the following link: www.clublasanta.com/tso
The Arrival Confirmation is mandatory. All bookings will be managed using this form, which will make the process easier and faster.
If you are unable to complete the Arrival Confirmation Report, please contact: reservations@clublasanta.com
Please note that the Arrival Confirmation must be completed 3 weeks before arrival to be entitled to the transfer service.
Please refer to the transfer rules below.
Terms of Payment
To use your timeshare from 1 January 2027 onwards, you must pay the service fee 7 months prior to arrival.
In the event of late payment, you lose your right to use your timeshare week(s)
Service Fee 2027
The service fee for 2027 has been adjusted in line with Spanish inflation, which stood at 2.9% in December 2025.
Airport Transfers
Transfer from Arrecife Airport:
You and your travel company are entitled to free transfers between Arrecife Airport and Club La Santa once you have completed and submitted an Arrival Confirmation at least 3 weeks before your arrival date.
If a bus service is available within 1 hour after arrival to the airport, its use is mandatory.
You can check bus departure times here: www.clublasanta.com/tso
From time to time more buses are added, please check the departure times the day before your arrival.
If you arrive outside the scheduled times, you may take a taxi and submit a refund claim, subject to the applicable taxi reimbursement conditions.
Departure Transfer:
The return transfer to the airport must be booked through Reception at least 4 days in advance. If a bus service is available within 3 hours before your flight, its use is mandatory. Otherwise, you may take a taxi and submit a refund claim, subject to the applicable taxi reimbursement conditions.
Taxi Reimbursement Conditions
A new procedure for taxi transfers between Arrecife Airport and Club La Santa will apply from 1 July 2026.
Unlimited individual transfers will not be covered when occupants of the same apartment arrive on different flights. The applicable limit is the one corresponding to the type of accommodation booked:
Club La Santa will not cover the costs if:
- The Arrival Confirmation was submitted less than 3 weeks in advance
- A member chooses to take a taxi when a bus service is available
- The journey is not directly between Arrecife Airport and Club La Santa
- In case of arrival by rental car.
Receipts for Reimbursement
A valid, clear and legible taxi receipt including VAT (factura con NIF) must be uploaded via the TSO site.
Without this document, no reimbursement will be made.
The following documents are not valid for reimbursement purposes:
- Card payment slips
- Bank charge records
- VISA, Mastercard, American Express or similar payment receipts
- Blurred or illegible photographs
To apply for your taxi refund, please visit: www.clublasanta.com/tso
Internal Exchange
A fee of £86 applies for requesting a change of week. For ITSO members the fee is £43. This applies to requests submitted after 1 July 2026.
The rules for an internal exchange are as follows:
- The change must be requested by email at least 7 months before the original week starts.
- Once a change has been accepted, the service fee payment must be settled within 8 days.
- The internal exchange is only possible for the timeshare owner and/or their immediate family.
- Internal exchanges may be requested for timeshare weeks within the current year and the following
year depending on availability. - As a general principle, internal exchange requests are handled within the same apartment category. However, requests for a different apartment category, including upgrades or downgrades, may also be considered depending on availability.
- Any exchange to a different apartment category or seasonal period is always subject to availability and must be confirmed by Club La Santa.
No internal exchanges for school holidays are allowed.
ITSO Benefits & Discounts – 10%
To access ITSO benefits and discounts:
• The member must be correctly listed on the official ITSO records for Denmark, United Kingdom,
Germany, or Belgium.
• A valid credit card must be registered to the booking: Visa, Mastercard, American Express, or Diners
Club.
Mandatory In-House Credit
To access the discounts, the member must have in-house credit open at Reception.
The discount is not applied directly at bars or restaurants. It is applied afterwards by Reception to eligible consumption charged to the room.
Consumption must be signed and charged to the booking.
If the customer pays directly at the point of sale, the discount cannot be applied retroactively.
Outlets Eligible for the ITSO Discount
The ITSO discount applies to consumption in the following outlets and services:
Contact Detail:
Telephone: 0161 703 5814
Monday to Friday, 9am – 4pm.
Email: timeshare@clublasanta.co.uk
Website: www.clublasanta.co.uk
