Reception
Upon arrival at Club La Santa, you will be given an information pack containing a map of the resort, as well as useful information about your stay.
North Reception
The North reception is open 24 hours a day, and offers a wide variety of services. If you have any problems with your apartment throughout your stay, please contact the reception or phone 9, 4109 and 4110.
All apartments will check in a the North Reception. Official check in is at 16:00pm. Check out is 10:00am.
South Reception
If you are staying in a suite, the South Reception will be open every day from 09:00am – 15:00pm, apart from Friday when hours are extended 09:00am-18:00pm.
If you arrive out of these hours and you are staying in a suite, please use the North reception to check in.
Luggage Storage
We have a luggage storage room, as well as lockers where you can leave your luggage once you have checked out. We also have a shower room, which all guests are welcome to use use.
The lockers are activated with a 1 euro coin, which is returned after you’ve finished using them.
Good To Know
Late Check Out
You are able to request a late check out after 17:00 on the day prior to departure with the reception, subject to availability and at an extra cost.
If you are leaving later in the day, you can still make use of the various facilities and activities after you have checked out. We recommend that you book any activities in the Club La Santa app before you check out, as you won’t have access to the app after.
There are changing rooms with showers, towels and lockers at the North Reception, and showers and changing rooms at the South Pool at your disposal.
For information on the airport shuttle, please contact the Guide Department two days before your departure.
Check Out
All outstanding bills to be paid at reception on your depart.
You must check-out from your apartment no later than 10:00 on the day of your departure. Please remember to hand in all key cards.
Apartments Late Check Out
- Until 14:00 –
- One bedroom €30
- Two bedroom €55
- Four bedrooms €90
- Between 14:00 & 16:00 – €10 per extra hour
- Until 18:00
- One bedroom €60
- Two bedrooms €85
- Four bedrooms €120
- Later than 18:00 – Can be arranged prior to arrival, by purchasing an extra night through your booking office
Suites Late Check Out
- Until 14:00 – FREE
- 14:00-18:00
- One bedroom €100
- Two bedrooms €140
- Three bedrooms €250
- Later than 18:00 – Can be arranged prior to arrival, by purchasing an extra night through your booking office
- Saturdays until 12:00 – FREE
- Saturdays 12:00-18:00
- One bedroom €100
- Two bedrooms €140
- Three bedrooms €25
- Saturdays later than 18:00 – Can be arranged prior to arrival by purchasing an extra night through your booking office
Late Arrival Meal Packs
If you are arriving late at Club La Santa and you are staying with us on a half board or full board basis then meal packs will be provided.
Please ensure that you have made us aware of your flight details and preferred meal pack at least 72 hours prior to arrival.
Option 1 (Meat):
- Mixed salad
- Grilled chicken with mushrooms
- Canarian potatoes
- Bread
- Yoghurt
- Fruit
- Water
Option 2 (Fish):
- Coleslaw
- Grilled salmon with vegetables
- Steamed potatoes
- Bread
- Yoghurt
- Fruit
- Water
Option 3 (Vegetarian):
- Quinoa and vegetable salad
- Caprese pasta with basil (tomato, cheese, and basil oil)
- Canarian potatoes
- Bread
- Yoghurt
- Fruit
- Water
VIP Package Price List
Make your experience extra special with one of our VIP Gift Packages. Thoughtfully curated with premium items, these packages are perfect for celebrating, relaxing, or treating yourself to something a little extra.
Take a look at what’s included and choose the perfect package for your stay:
