Reception and check in

Reception and check in


Upon arrival at Club La Santa, you will be given an information pack containing a map of the resort, and useful information for your stay.

The North reception is open 24 hours a day.

It offers a wide variety of services. If you have any problems with your apartments please contact the reception or you can phone 9, 4109 and 4110.

Check in

Offical check in is at 16:00,

All apartments will check in a the north reception.

South reception for suite check in will be open 09:00-15:00 all days – except Friday when hours are extended 09:00-18:00.

If you arrive out of these hours and you are staying in a suite please use North reception to check in.

Departure  Check out is 10:00

We do have a luggage room and there are lockers where you can leave luggage once you’ve checked out as well as a shower room, which all guests can use.

The lockers are activated with a 1 euro coin, which is returned after you’ve finished using them.

All outstanding bills to be paid at reception on your depart.

If you wish to rent the apartment until later in the day ask reception for details and availability after 17:00 on the day prior to your planned departure.


Late Check Out

You are able to request a late check out after 17:00 on the day prior to departure with the reception, subject to availability.


Until 14:00 – One bedroom

Late arrivals 

If you are arriving late at resort, you can purchase a welcome pack prior to your booking to ensure you covered for the evening. Please note if you are staying with us on a half board or full board basis the below meals will be free of charge. If you are saying with us on a self catering basis, there will be a charge.

Please book your welcome pack option with Club La Santa UK prior to your departure date. Payment will be taken once you arrive at resort.

Welcome pack (max 3 pax.)


  • 1 bottle of water (1 1/2 litre)
  • 1 carton of milk
  • 1 packet of tea (6 sachets)
  • 1 packet of Nescafe
  • 3 sandwiches or 1 loaf of sliced bread with a packet of ham (100 grams) and a packet of cheese (100 grams)
  • 3 yogurts
  • Sugar (12 sachets)

Packets for half/full board

Please note the below meal options are free of charge for those who have a half board and full board options. If you have a self catering option with us and would like a warm meal, please note the below will be €12.

Option 1: (€12)

  • Mixed salad
  • Roast chicken leg with mushroom sauce
  • Canarian potatoes
  • Bread roll
  • Yogurt
  • Fruits
  • Water

Option 2 (€12)

  • Mixed salad
  • Meat Lasagna
  • Bread roll
  • Fruits
  • Yogurt
  • Water