Reception and Check- In

Reception and Check- In


Upon arrival at Club La Santa, you will be given an information pack containing a map of the resort, and useful information for your stay.

The North reception is open 24 hours a day.

It offers a wide variety of services. If you have any problems with your apartments please contact the reception or you can phone 9, 4109 and 4110.

Check In

Official check in is at 16:00pm

All apartments will check in a the north reception.

South reception for suite check in will be open 09:00-15:00 all days – except Friday when hours are extended 09:00-18:00.

If you arrive out of these hours and you are staying in a suite please use North reception to check in.

Departure  Check out is 10:00am.

We do have a luggage room and there are lockers where you can leave luggage once you’ve checked out as well as a shower room, which all guests can use.

The lockers are activated with a 1 euro coin, which is returned after you’ve finished using them.

All outstanding bills to be paid at reception on your depart.

If you wish to rent the apartment until later in the day ask reception for details and availability after 17:00 on the day prior to your planned departure.

Late Check Out

You are able to request a late check out after 17:00 on the day prior to departure with the reception, subject to availability.


Until 14:00 – One bedroom

Late Arrivals:

If you are arriving late at Club La Santa, you can pre-book one of our welcome pack’s prior to your stay to ensure you have the basic provisions for your first evening. Please note if you are staying with us on a half board or full board basis then the meals or welcome pack will be free of charge. If you are staying with us on self catering basis, there will be a charge.

Please either call the office on 0161 790 9890 or drop us an email and we can make the arrangements. Payment will be taken upon check-in at Club La Santa.

Welcome pack (max 3 pax.). €12 for 3 people.

  • 1 bottle of water (1 1/2 litre)
  • 1 carton of milk
  • 1 packet of tea (6 sachets)
  • 1 packet of Nescafe
  • 3 sandwiches or 1 loaf of sliced bread with a packet of ham (100 grams) and a packet of cheese (100 grams)
  • 3 yogurts
  • Sugar (12 sachets)

Packets for half/full board:

Please note the below meal options are free of charge for those who have a half board and full board options. If you have a self catering option with us and would like a warm meal, please note the below will be €12 per person.


  • Mixed salad
  • Roasted chicken with mushrooms sauce
  • Canarian potatoes
  • Bread roll
  • Yogurt
  • Fruit
  • Water


  •  Coleslaw
  • Grilled salmon with vegetables
  • Steamed potatoes
  • Bread roll
  • Yogurt
  • Fruit
  • Water


  • Quinoa salad with vegetables
  • Pasta capresse with basil (tomato, cheese and basil oil)
  • Canarian potatoes
  • Bread roll
  • Yogurt
  • Fruit
  • Water