Your Safety Is our Priority

Your Safety Is our Priority

Club La Santa is temporarily closed, but we expect to reopen on 20 April, 2021.

 

We are in the process of preparing for the reopening – and when we open, our common security is our shared responsibility. It is our job to ensure the world’s best active holiday experience – and we would love to do it along with you. We always focus on the highest level of cleanliness and safety. It is important to us that all our guests and colleagues feel safe. Here we also hope for your assistance, understanding and discipline in everyday life at Club La Santa.

We will continuously evaluate how the initiatives work and how we create a safe experience for you and our staff in the future.

We are introducing new health and safety measures, for both guests and staff. You can read more about this under the sections below.

Increased hygiene

Cleaning and hygiene have always been at the forefront here at Club La Santa, but now we are increasing our efforts with a number of new initiatives, including:

  • setting up outdoor sinks and hand sanitizer dispensers in carefully selected locations at the resort, for free use
  • cleaning staff follows all new procedures and guidelines with special focus on contact points
  • we have increased focus on cleaning all sports equipment and make disinfectant available in all areas for individual use

Social distancing

We will make it easy for guests to adhere to social distance guidelines:

  • in central places we have made clear markings so that it is easy for you to keep the required distance of 1.5 meters
  • maximum number of participants per area is aligned with the rules of social distance during sports
  • mandatory registration / cancellation via app or Sports Booking to ensure that the number of people on teams and facilities is complied with
  • we will appeal to all guests to be considerate and inform clearly about guidelines

Use of face masks

In Spain, it is mandatory to wear a face mask from the age of 6 years. Masks should be worn on both indoor and outdoor public areas including airports, air travel as well as public transportation. This applies even if the social distance of 1.5m can be maintained. The only exceptions are for sunbathing, eating and during most outdoor sports.

We recommend that you always bring a mask that can be worn when needed.

Travel safety measures

The Spanish government has made steps to ensure safer travel for visiting tourists. All visitors must present a negative PCR or TMA test. The test must not exceed 72 hours upon arrival.

You must also fill out a form with your trip and health details, which will grant you a QR-code that you have to show at check points on your trip to Spain. Read more here.

For your safety and calm, the Canary Islands have created a special insurance that will cover certain costs in relation to Covid-19, should you contract it while on your travels on Lanzarote. You can read more about it here.

Additionally you may download the app Radar COVID released by the Spanish Health Ministry to help track Covid-19 cases and spreading. Link to download: Android / iOS

Coronavirus on Lanzarote

The infection rate on Lanzarote and the Canary Islands is closely monitored by the government. The local health authorities and hospitals are prepared and have test equipment, respirators, etc. Get updated on the current coronavirus numbers on Lanzarote here and in the Canary Islands here.

Local medical clinic

We have a medical clinic on-site. In case of illness/symptoms such as fever, coughing, shortness of breath and breathing difficulties, please stay in your apartment and ring the reception. The staff will contact the Club La Santa doctor who will make the assessment and notify the sanitary authorities, who are monitoring and following up on all COVID-19 cases, if necessary. At the same time all internal protocols will be activated for safety reasons.

 

In the event of any suspected or confirmed case of COVID-19, clients must immediately inform Reception (ext. 9) and maintain daily contact with them, as they will be the ones to implement the protocols in all involved hotel departments.

Restaurants

We follow all national health guidelines in regards to restaurants. Our menu card is now digitally accessible via our app and QR code. The buffet in Atlantico restaurant is now mostly assisted and with individually portioned food, and we are reinforcing the opportunity for take-away meals as well as adding an option for delivery.

Changes in the schedule

In order to comply with the authorities’ guidelines, we are preparing to adapt activities with direct contact between the participants or where social distancing is not possible. As always, our goal is for our guests to experience a varied and extensive range of activities.

Staff preparedness

All employees are well informed and trained in relation to the new guidelines introduced in the respective functions, and face masks and gloves are mandatory in a number of service functions.

Checking in and out in the Reception

We are working to ensure that no situations arise at the Reception, in which an inappropriate number of people could be gathered at the same place for an extended period of time.

Digitalisation

Not only are we replacing our menu cards with QR codes, but we actively try to minimize physical handling and usage of paper. Therefore, you will see QR codes in several places on the complex, not only for environmental and health reasons, but also to ensure that all information is up to date and at your fingertips. All info can also be found through our Club La Santa app.