Everything you need to know surrounding COVID-19 and Club La Santa

This page will be kept up to date with all the latest news and Club La Santa updates regarding re-opening.

We are in the process of preparing for the reopening – and when we open, our common security is our shared responsibility. It is our job to ensure the world’s best active holiday experience – and we would love to do it along with you. We always focus on the highest level of cleanliness and safety. It is important to us that all our guests and colleagues feel safe.

Wellness Centre Updates Regarding Covid-19

General Updates

UPDATE: Customer notice regarding resort opening 017/09/20

Dear Club La Santa Customer,

We hope you and your family are well in these unprecedented times for us all. We have today been advised by the owners of Club La Santa and resort management that the planned opening date has unfortunately been delayed. We are working closely with our colleagues in Lanzarote and resort will plan to reopen 13th October 2020.

This isn’t the news any of us would have wanted to receive and we are extremely sorry that your return to Club La Santa has been affected. The deciding factors to this decision is purely based on the safety and enjoyment of our customers at resort. With ongoing travel restrictions across Europe and quarantine issues the resort cannot operate at the capacity to ensure your experience will be to your expectations and ours. It is of paramount importance that we put your enjoyment and safety first at all times.

BOOK WITH CONFIDENCE

Returning to Club La Santa

Between 13th October 2020 – 31^st March 2021:

The last few months have been truly extraordinary and we have all had to make changes in our everyday lives. We’ve adjusted the way we shop, work and socialise. The way we go on holiday in the future will also be a little different.

But although we find ourselves in exceptional circumstances, we want you to Book with Confidence when you book your holiday with us! We will do everything we can to continue to make your special time at Club La Santa safe and enjoyable

We will introduce extra measures to keep you safe in line with the resorts health and safety guidelines and the directives set out by the authorities in Lanzarote.

We will post weekly resort updates and alerts to ensure you are fully informed as to progress or changes at resort.

We will accept payment of your holiday balance 6 weeks prior to travel, rather than the usual 12 weeks.

We will offer you the opportunity to change to an alternative travel date until 31^st October 2021. All administration fees will be waivered. If your chosen travel date is during a more expensive period then the extra cost will need to be paid by yourself. If your new chosen travel date is during a lower period, then the difference will be refunded. If you are unsure of a new travel date, then we can issue a credit note, which must be used by the 31^st December 2020. This can only be used by the person named on the credit note and is non-transferable. Should you wish to cancel, then normal cancellations charges will apply as per the terms and conditions. A Refund will only be available should Club La Santa close.

The regional government of the Canary Islands has taken out insurance for tourists. The insurance covers the return flight home, the quarantine accommodation as well as the medical costs related to Covid-19.

Also, the Cabildo has launched a real time website on the status of COVID 19 and the cases on the island. Lanzarote has particularly low infection rate with only 11 infected people. Follow the official information about Coronavirus on Lanzarote here:

https://www.gov.uk/foreign-travel-advice/spain

https://www.lanzarotecovid19.com/en/

Message from resort Club La Santa Lanzarote

The health crisis caused by COVID-19 has forced us to close Club La Santa for a period. Due to lack of incoming international flights to Lanzarote we will until further notice be closed during the summer. We are aiming for reopening by mid September.

We are focusing on the reopening of Club La Santa. Our highest priority right now, is to prepare Club La Santa for the return of our guests to the world best active holiday experience.

We are highly focused on offering the very high level of service you expect, while adding new health and safety measures, that offer all guests and employees as much peace in mind as possible. At the same time, we are paying close attention to the instructions relating to travel restrictions, given by the Spanish authorities and our guests’ countries of origin.

New protocols and health and safety measures When Club La Santa reopens, you can expect a genuine active holiday experience, with extra focus on health and safety measures. It is still our goal to have more than 80 different sports and more than 500 activities per week with an instructor. To reach this goal and create the best conditions for your safe stay and experience, we are working on higher frequency of activities with less participants, more activities without equipment, time slot bookings for Fitness and Wellness and possibilities of moving indoor activities outdoor. We will appeal to all our guests to cooperate with cleaning procedures before and after use of shared equipment, and ask everybody to book all their activities via app or Sports Booking and be sure to cancel these when not attending, so that waiting lists can be activated. Of course, the Green Team and all other staff at Club La Santa will be ready to guide and assist. In general, all our staff will go through mandatory courses regarding updated regulations on hygiene and prevention measures. In the event of any suspected or confirmed case of COVID-19, clients must immediately inform and maintain daily contact with Reception (Ext. 9) as they will be the ones to implement the protocol in all involved hotel departments. Our restaurants are following all instructions for further increased hygiene and social distancing. Our menus will be available via app or through a QR code to minimize the risk of infection. Furthermore, most of our restaurants offer take away services. We are relieved by the fact, that Lanzarote and the Canary Islands have had exceptional few cases with COVID-19. The hospital and health authorities on Lanzarote are prepared and well equipped with test possibilities and respirators. If a person shows signs of being infected with COVID-19, all instructions will be followed. Club La Santa has its own onsite medical clinic and own doctor.

New Health & Saftey Measures

30/07/20

Travelling to Spain FCS Form

All people traveling to Spain from other countries, regardless of their nationality, age or any other consideration.

Each form is personal and non-transferable and is associated with a single trip.

From July 1st, 2020, if you fly to Spain from other countries, it is mandatory to fill out and sign the FCS form associated with your trip, regardless of your nationality, age or any other consideration. This form must be completed by each of the passengers who will be responsible for ensuring that the information provided is true and accurate. In the event that the passenger is a minor or a dependent/disabled person, the form can be filled in by their tutor, who will be responsible for the veracity of the information provided.

Before traveling to Spain, make sure you have signed the form, on the web spth.gob.es or in our mobile app. With this you will get the Health QR Code that you will have to show (paper or mobile) at the airport health control to be able to continue your trip.

If you sign the form from the app, it will appear in the ‘My Travel’ section, in addition to receiving an email that you can print.

To access information on health measures related to the COVID-19 epidemic:

https://www.spth.gob.es/create

ABTA Latest information – Here

You can find out more about what the Canarian Government guidance at their website:
https://www.gobiernodecanarias.org/principal/

As Club La Santa UK and Ireland is part of ABTA, you can find out more about the impact of the virus at:
https://www.abta.com/news/coronavirus-outbreak

You can find out more about COVID-19 here.

https://www.who.int/