Book With Confidence Policy

Book With Confidence Policy

At Club La Santa, we have nearly 40 years of experience, in ensuring the best holiday experience. We look forward to welcoming you to a fantastic and safe holiday experience with us. Both before and during your stay at Club La Santa, we will make our utmost to give you the best and safest holiday experience.

At Club La Santa, we have nearly 40 years of experience, in ensuring the best holiday experience. We look forward to welcoming you to a fantastic and safe holiday experience with us.Both before and during your stay at Club La Santa, we will make our utmost to give you the best and safest holiday experience.

Book with confidence

Club La Santa now offers you even more confidence when booking your holiday. We are adding a COVID-19 Book with Confidence policy to all existing and new bookings with arrival until October 31, 2021 at the latest. This policy lets you book your holiday and travel with peace of mind, knowing that you are taken care of no matter what.

The Club La Santa Book with Confidence policy includes:

Rebook – You can rebook your stay up to 14 days prior to arrival with all administration charges waivered. You won’t have to inform us on any specific reason and it’s possible to rebook more than once if necessary. You can rebook to travel at any time, subject to availability. If you rebook to travel at a more expensive time of year or change room category, we will add the difference to your final payment. If you choose a cheaper stay, we will refund the difference should you have paid in full already.

 

Balance due – We will accept payment of your holiday balance 6 weeks prior to travel, rather than the usual 12 weeks

Refund guarantee– If travel from your country of origin or travel to Lanzarote is advised against in the period you are supposed to travel, then you will have the option to either rebook to an alternative date, receive a credit note or apply for a refund. The money will be refunded via the original payment method within 14 days.

Coverage during quarantine – If quarantine becomes necessary during your stay, we will offer accommodation including full board for up to 15 days after your scheduled time of departure, subject to medically approval and a negative test result is not attained before. Accommodation applies to a person infected with COVID-19 as well as the rest of your party staying in the same accommodation*. The prolonged stay will be covered by Club La Santa, if your own travel insurance should not provide cover. Also cover will be provided by an additional insurance the Canary Islands are offering all visiting tourists. In cases where further medical treatment, hospitalisation or healthcare transport is needed, you will also be covered by the Canary Islands’ insurance until at least August 2, 2021.   We do however strongly recommend that you purchase travel insurance when booking your trip. *Read more about coverage and the Canarian insurance here https://www.holaislascanarias.com/sites/default/files/Comunicado-seguro-Axa-EN.pdf?_ga=2.96992287.1236031074.1611587394-639303037.1607963965

Before you Travel

The Spanish authorities have taken a number of steps to provide you with a safe journey and stay in the Canary Islands.

  • Before you go to Club La Santa and Lanzarote, you have to fill out a form containing destination information and health details. You will then receive a QR code, which you must show in connection with your trip. You can download the form here.
  • If you are traveling from a high-risk area, you must also be able to present a negative PCR test – performed no later than 72 hours before departure.
  • Please note that masks are required at all airports, airlines and in connection with the use of public transportation in Spain.What do UK clients need to enter Lanzarote
  • In Spain it is mandatory for all children over the age of 5 years to wear a face covering or mask.

The Canary Islands and  Covid-19

Lanzarote and the Canary Islands have taken many measures, to make it safe to visit the islands. Local health authorities and hospitals are prepared and new procedures have been implemented.

In addition to this, the Canary Islands have had one of the lowest epidemiological indices in Spain and Europe.

See more about the Canary Islands Covid-19 information here

See the updated figures for Covid-19 cases on Lanzarote here

See the updated figures for Covid-19 cases in the Canary Islands here

Information regarding PCR test: https://www.spth.gob.es/info-pcr

The UK  and  Covid-19

https://www.gov.uk/foreign-travel-advice/spain