Work at Club La Santa UK

Posted: Thursday June 3, 2010

We have a role available at Club La Santa UK as Administration Clerk (maternity cover).

Purpose
To administer various elements of the programme for Club La Santa UK, in particular the management of the timeshare owners.

Principal Accountabilities

- Processing Timeshare bookings for Club La Santa via the phone post and e-mail. Following the booking procedure to ensure completion of order, for example:
——> Processing payments.
——> Dealing with date changes
——> Sending out transfer vouchers
——> Airline seat requests.

- Assist with the general bookings at Club La Santa. – General Administration duties for example:
——> Filing
——> Invoicing
——> Ticketing

- Collating Management Information to report events and holidays – Preparing final itinerary details for customers – Attend sporting events in PR/Representation capacity where required, and may include travel overseas to events. – Liaise with Accounts re: payments and reports – Ensuring all records and files are kept up to date and accurate – Take responsibility for special projects as directed – Assist if required in other areas of the business should the need arise

Key Performance Indicators – Meeting deadlines – Meeting sales targets

Skills & Experience – Open mindedness and innovative – Ideally have experience of working in a tour operator and/or have sports experience – Ideally someone with experience of using Airline CRS – Good customer interaction required, with a tact for diplomacy with customers – Positive attitude – Someone with initiative – Competent use of Microsoft Office components – Bias for action – Excellent communication and interpersonal skills – Strong planning capability – Approachable and willing to work as part of a team – The role may require weekend working on occasion, either in the office or at an event, although the main days of operation are Monday to Friday from 10am to 3pm (exact hours to be agreed).

If you are interested in the role please email your CV to:
brendanATsportstoursinternational.co.uk